SOKIPREYE designs all garments in London, on a preorder basis. For preorder garments, the approximate production time is stated beneath each products' description. For example, if the estimated time required for production is three weeks, or 21 working days. The term "working days" refers to Monday-Friday, excluding weekends and/or British holidays. Within regular production periods, production is fulfilled as such, however due to unforeseen events such as COVID-19, there may be instances where production is slightly longer than extended. SOKIPREYE will notify all clients via email of any delays, should they occur.

Changes to order specifications must be requested within two days of the original order date; any requested changed after this will not be permitted as orders will have begun production. Once orders have been completed, our pieces undergo an extensive quality control period, before they are packaged safely using sturdy, regulation-compliant packaging.

After production:

Delivery within the UK is fulfilled within 1-2 working days. International delivery is approximately 2-5 working days, depending on location. All delivery information is sent via email, once orders have been completed and collected by their respective courier services. All customs and/or import taxes must be made payable by the client. For more information on duties and taxes that may be payable when shipping to your country, we advise checking your local customs website or contacting them directly prior to placing your order.

LOST OR DAMAGED PARCELS

Every order is sent with tracking. If your tracking hasn't updated for 5 working days (UK) or 10 working days (international), or your order arrives damaged, please email info@sokipreye.com with your order number and photos of any damage. We'll open an investigation with the courier and, once the parcel is confirmed lost or damaged, we'll send a replacement or a full refund.

If your tracking shows your parcel as delivered but you can't find it, please check with neighbours, your building's post room and any safe place first, then contact us within 7 days of the delivery date so we can raise it with the courier. Please make sure your delivery address is correct at checkout, as we can't be responsible for parcels delivered to an incorrect address provided at the time of order.